Our Shipping & logistics arrangement covers & connects every nook and corner of the country. We provide fastest service across the nation at customer door step. Our Specialty in EMERGENCY and established repute is to deliver by End of Day (EOD).

Our Shipping & Delivery policy ensures to keep the customers constantly communicated on status of orders in transit.

Orders received every day are processed instantly and shipped in 48 hours and deliveries made anywhere between 5-7 days entirely based on the geographical location of the customer. Some of the farthest of locations & outside India may be delayed beyond 10-15 days.

While we intend to offer highest quality service level and would be unwilling to hurry deliveries

There will be an email confirmation, whatsap update sent to customers when the shipping is done. Our focus is to dispatch utmost multifaceted orders in less than two weeks post significant authorization at our process center.

You may feel free to call/email us for questions / queries if any and reach our Customer Care number – +91 9014442442 LENSPICK or email: [email protected]

Customer satisfaction is our PRIORITY and we provide warranty to the utmost possibility. All shipments would be delivered in less than a week.

The customer may please return the goods received in case of dissatisfaction with in the next 15 days along with the invoice together with original packing and items within.

Refund amount for paid orders which are cancelled or requested for return before being shipped will be credited back to your bank account in 4-6 business days.

Refund amount for paid orders which are cancelled or requested for return after being shipped will be credited back to your Lenspick wallet and cannot be refunded to your bank account.

While we ensure NO QUESTIONS ASKED, would either exchange the goods with other product along with required alteration in the value OR simply reimburse the basic cost of the item.

Non–refundable goods similar to thin lenses and coatings along with shipping cost will be charged even though the customer returns the frame/glasses. They must highlight the issue with the product for substitution or reimbursement.

Mishandling or damage other than manufacturing flaw will not be entertained.

Best Practices:

Contact us: +91 9014442442

Time: Monday through Saturday between 9.30 am – 6.30 pm

Email: [email protected] or [email protected]

Our team is equipped and happy to take calls and serve – We will respond to emails within 24 hours.

Terms of Return

• Goods must be returned within two weeks along with the invoice and return authorization
• Items must reach us back within 15 days from our shipping date
• All Items along with accessories must be sent in the original form
• The service team has not communicated about the improper suitability of the goods matching our needs.
• Please collect proof of your returning through postage/courier for reference records for any loss of goods